Promises
Promises
We want to win the trust of the most
demanding customers
The promise of eRetail Romania company is to provide the most appropriate framework for the online purchase of a quality product and to pay attention to the needs of each customer, treating it with respect and promptness and offering accurate recommendations in any situation.
We want the relationship between eRetail and the client to be a harmonious one from all points of view, so that we will pay attention to the smallest details, both in terms of the interaction between the eRetail specialist and the client, as well as the communication of the brand identity we represent.
We value quality of life and want to spread this around us, so we will not compromise on the quality of the products and services offered.
We are convinced that this is the only way we can also win the trust of the most demanding clients, being grateful for each experience that can help us to become better and more professional in everything we do.
Easy and secure order process
Did it happen to you to give up your order when you arrived to make the payment? eRetail guarantees an easy and reliable process.
The shipping of your parcel is free for a big part of eRetail product categories.
Check the merchandise before receiving it by opening the parcel in front of the courier.
You can easily and calmly return your products, because you have 30 days return period and direct access to your account.
Guaranteed quality products and presented correctly
Even if you are not a specialist, in our presentation room you will be able to observe the smallest details of the product.
We know how important it is for you to know what product you buy, what are its benefits and how you can use it, so we will be careful that each benefit of the product is properly described.
eRetail carefully selects the best products and presents them in the right way, so you can sit still and enjoy your purchase.
Permanent and custom-tailored customer loyalty
Even if we have many things in common, there are many things that differentiate us, so we will surprise you with our personalized services.
We are happy every time you visit us and we want to make this felt.
Regardless of the product purchased, we will endeavor to benefit from the maximum term of guarantee granted on the site.
Responsibility and dedication to 360⁰
The eRetail specialist is available to you, so any questions will be answered immediately.
We put passion and we are responsible in everything we do, so you can give us all the confidence.
We know how important it is to be aware of all your products.
We are interested in 100% customer satisfaction, so we will try to anticipate your needs.